KYC Not Approved? 5 Common Issues and How to Fix Them

Before you can fully enjoy fast crypto swaps, higher payout limits, or access our special USD account, there is one essential step: KYC verification.

We know it can feel like a hurdle; however, it protects you just as much as it protects us.

🔒 Why Does Palremit Require KYC?

• To keep your money and account secure

• To block fraudsters from abusing the platform

• To meet global banking standards so that we can offer trusted services like USD accounts

In short: KYC unlocks access, security, and financial freedom.

If your KYC is still pending, delayed, or declined, here are the most common reasons and what to do next.

✅ Top 5 Reasons Your KYC Is Still Pending

Let us walk you through the most common issues and how to fix each one quickly.

1. Your ID is blurred, expired, or incorrect

A blurry photo or a wrong document type will automatically trigger rejection.

🛠**How to fix it:
** Upload a clear, valid government-issued ID, such as:

• International Passport (required for Tier 3)

• National ID

• Driver’s License

• Voter’s Card

Make sure your full name, photo, and ID number are visible. If the ID has expired, it will not be accepted.

2. Your selfie does not match your ID

Face mismatch is a top reason for rejection, especially when the selfie is too dark or cropped.

🛠 **How to fix it:
** Take a live selfie in good light. Make sure:

• Your full face is visible

• You are not wearing sunglasses, masks, or filters

• You are not submitting an old or edited photo

Some users also miss the step where Palremit asks for a real-time face scan; do not skip this if prompted.

3. Your name or DOB does not match your ID

Typos during signup can delay KYC approval, especially if your name, date of birth, or ID number does not match what is on your document.

🛠 **How to fix it:
** Double-check your profile details under Settings and correct any errors.

Still seeing issues? Contact support through the in-app chat or email [[email protected]]{.underline} with a clear explanation.

4. You skipped a required Tier

Trying to access your USD account or make large transfers? You will need to complete Tier 3, which requires an international passport.

🛠 **How to fix it:
**If you submitted a driver’s license or national ID for Tier 3, it will be declined. Re-upload your international passport.

If you do not have one, stay at Tier 2 for now; you can still use many Palremit features.

5. You submitted multiple attempts

Multiple submissions with conflicting data can slow things down or trigger a manual review.

🛠 **How to fix it:
**Do not resubmit multiple documents unless asked. If you already did, reach out to support for help resolving it.

🔁 Bonus Tip: Check your email (and spam)

If Palremit tried to reach you about a rejected submission, it may have landed in your spam or promotions folder.

🎯 Final Words

Your KYC is what unlocks the best of Palremit, including access to global USD accounts, faster withdrawals, and full platform access.

Most issues can be fixed in minutes, not days.

Still stuck?
👉 Use the in-app chat or email [[email protected]]{.underline}, and we will help you fast-track your approval.